Can I borrow more than one book bundle on a library card?
Not at present. We are limiting adult requests to one bundle at a time. Juniors can borrow two bundles. You don’t have to return one bundle before you order your next one.
Can I order and collect book bundles for different members of my family?
Yes, as long as your family members each have their own library cards. You’ll just need to fill out an order form for each member.
Can I collect or bring back books for a family member or friend?
Yes you can. Just drop them in the bins for returning items just inside the library entrance to the rear of the building.
Can I order a specific book instead of a bundle?
Yes you can. Use your library card to order a book online here. Alternatively, you can ring us during our opening hours and we’ll place the reservation for you.
How long will it take before my bundle will be ready?
Our volunteers will process requests in order of date received and will do their best to avoid a backlog. Books should be chosen within a couple of days of your order. We will call you to let you know that your bundle is ready for collection.
Why are you quarantining books?
Research has shown that Covid-19 can only live on inanimate soft surfaces such as paper for a matter of hours, but could persist on book covers for a little longer. Our three-day quarantine period is intended to minimise the risk of transmission and help to keep customers and volunteers safe.
How will I know when my books are ready to collect?
We will ring you to let you know that your books are ready for collection.
Can I phone with an order?
Yes you can. Call 01609 534584. If you ring during our opening hours you will be able to speak to a volunteer. Outside those hours you can leave a message. Please remember to leave your name and phone number so that we can ring you back!
Do I have to be a library member to order a book bundle?
Yes you do. If you haven’t got a library card it’s no problem. You can join online here. You’ll need to visit the library at your convenience to collect your library card.
I can’t find my library card. can I still order books?
Yes you can. Please make sure that you include your postcode in your order to help us to find your account.
If I am late collecting my books will the loan period be extended?
No. The “return by” date will run from the date we ring you to arrange collection to let you know that your bundle is ready. Please ensure that you return your books on time as fines for overdue items will start to accrue. If you can’t get to the library you can renew your loans online or ring us during our opening hours on 01609 534584.
CAN I order a book from elsewhere for collection at Easingwold?
Yes you can. Use your library card to order a book online here. Alternatively, you can ring us during our opening hours and we’ll place the reservation for you. You’ll receive an email when your book arrives with us. You can then visit the library to collect it from our Reserved Books shelf.